What if I have points on my licence?
This does not mean that you cannot rent a car, but call our reservations
department on 0845 225 0845 to ensure that the car rental partner will
accept a booking with your endorsements.
Can I make amendments to a booking?
Yes, please click on the link to enable you too view or amend your booking
or retrieve your voucher. Click here
If I print a copy of the voucher, can I reprint it if I later amend a
booking?
Yes, simply return to your e-mail confirmation where there will be a
link to retrieve your car rental voucher online.
What do I do if the car I want doesn't appear in the display list?
This could be due to restrictions on the driver age, but if your driver
will be between the ages of 25 - 65, there should not be any restrictions
imposed
How do I know if the car rental partner is on-airport or not?
Locations will vary depending on car rental partner, but most will have
a courtesy bus to their office if they are not located directly in the
arrivals lounge.
What is the shortest time in which I can book a car before I travel?
What if I fly the same day?
Web bookings can be taken 12 hours before departure.
What happens if I do not have a credit card?
You must have a credit card to book a car online.
Why do I have to put cancellations in writing?
We require letters of cancellation from the customer for proof of
cancellation and to keep on our internal files. You can also cancel
via email on cancellations@carrentals.co.uk or
via fax on 0044-1276-688313
Where can I find a list of all your rental locations?
All of our rental locations can be found on our booking engine drop-down
list. First select a country, then select a more specific location.
Can I book one way rentals?
Yes, in selected locations. Restrictions may apply, particularly
if you require cross border one way rentals.
What is the minimum/maximum age to rent a car online?
You must be between 21 and 65 at the time of rental pick-up.
What if my flight is delayed?
As long as we have been notified of the flight number before you
travel and there is an out of hours service available, the car rental
partners
will wait (although an out of hours charge payable locally may occur.)
Why should I book on the website? What are the benefits?
It makes financial sense. The cost of an online booking is significantly
less than the cost of a phone call. A guaranteed minimum £10
online discount is available with every booking.
How do I find out how much deposit I have to leave with the car rental
partner?
At the booking stage of the online process (stage 3, after you have
selected which car you wish to rent), there is a sub-heading of 'Important
Information'.
All deposits for both insurance excess and fuel, will be advised
at this stage.
What happens when a car is on-request? How do I know if it is booked/available?
At the booking stage of the online process (stage 3, after you have
selected which car you wish to rent), all on-request cars will be
highlighted
at this stage, at the top of the page in bold writing. You will then
be contacted within the following 2 days, advising whether the car
is available or not.
Where are the additional extras – when do I pay for
them?
At the booking stage of the online process (stage 3, after you have
selected which car you wish to rent), there is a sub-heading of 'extras
payable
locally at time of pick-up'. The cost will be advised there, however
you will pay this when you pick up your vehicle from our car rental
partner.
Sometimes, when I insert certain dates, only 3 or more cars are available
in certain locations, but more cars are available when I phone reservations.
Why?
This may be because the driver age is under 21 or over 65 years of
age and there are restrictions on cars they can rent. Also the dates
and
times entered may be out of hours for the given car rental partner.
What is the latest day before departure I can make a booking online?
12 hours prior to desired rental date.
Does the web show daily rates?
Yes.
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